Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request estimates
• Call our emergency hotline
• Schedule service appointments
• Communicate with us via email or phone
• Sign service contracts or agreements

This information may include:

• Name and contact information (phone, email, address)
• Property details and location
• Insurance information
• Description of damage and service needs
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver emergency restoration services
• Respond to your inquiries and service requests
• Process payments and manage billing
• Communicate about service appointments and updates
• Work with insurance companies on your behalf
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with business operations (payment processing, scheduling, etc.)
• Insurance Companies: When authorized by you to process claims
• CBRS Group Affiliates: Related companies within our corporate family
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertising
• Improve website functionality

You can control cookies through your browser settings and opt-out of certain tracking.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: